Shipping policy

At Mahan Village Shopping Plaza, we are committed to providing a smooth and reliable shipping experience. We currently ship orders within the United States only. Please review our shipping policy below for information about order processing, delivery times, and shipping-related inquiries.

1. Shipping Destinations

We currently offer shipping exclusively within the United States. We do not offer international shipping at this time.

Please ensure that your shipping address is accurate and complete when placing your order to help avoid delivery delays.

2. Order Processing Time

Orders are typically processed within 2–3 business days after they are placed.

Order processing includes order verification, preparation, and packaging before shipment. Processing times may occasionally be longer during holidays, promotional periods, or other periods of high order volume.

Business days exclude weekends and public holidays.

3. Shipping and Transit Time

Once your order has been processed and shipped, the estimated transit time is 3–5 business days.

Transit time refers to the period during which your package is in transit with the shipping carrier. Delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

4. Estimated Delivery Time

The estimated total delivery time for orders within the United States is 5–8 business days, consisting of:

Order processing: 2–3 business days
Transit time: 3–5 business days
Total estimated delivery time: 5–8 business days

Delivery estimates begin from the date your order is placed. These timeframes are estimates and are not guaranteed. Unexpected circumstances, carrier delays, severe weather, or holidays may affect delivery.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, if available.

Tracking updates may take some time to appear after the shipping carrier receives your package. You can use the provided tracking details to monitor your shipment.

If you have questions about your shipment or experience a significant delivery delay, please contact our customer support team.

6. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Please review the shipping cost shown during checkout before placing your order.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist with address corrections before an order is shipped. However, we cannot guarantee changes once an order has been processed or handed over to the shipping carrier.

8. Delayed, Lost, or Damaged Shipments

Although we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our control.

If your order appears to be delayed, lost, or damaged during transit, please contact us with your order details so we can review the situation and assist you.