Frequently asked questions
What products do you offer?
We specialize in decorative spiral lamps designed to add a stylish touch to your home. Our collection offers lighting options to complement different interior styles and help create a warm, inviting atmosphere.
Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How long does shipping take?
Our estimated total delivery time is 5–8 business days, including 2–3 business days for order processing and 3–5 business days for transit. Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other unexpected circumstances.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club through our payment provider. Available payment methods will be displayed at checkout.
How can I track my order?
If tracking information is available for your shipment, you may receive it by email once your order has been shipped. Please allow some time for tracking updates to appear after the carrier receives your package.
Can I change my shipping address after placing an order?
If you need to correct your shipping address, please contact us as soon as possible. We'll do our best to help before your order ships, but changes cannot be guaranteed once processing is complete or the package has been handed to the carrier.
What should I do if my order is delayed, lost, or arrives damaged?
If your order is delayed, appears to be lost, or arrives damaged, please contact our customer support team with your order number and relevant details. We'll review the situation and help you with the next steps.
How can I request a return or refund?
If you have a question about returning a product or requesting a refund, please contact us for assistance. Refund eligibility and processing are subject to our applicable return and refund policy.